Frequently asked questions

Do I need my own carrier accounts?

Yes. You provide your own API credentials for each carrier you want to use (issued by Skroutz Last Mile, ACS, Box Now or ELTA). LockerWise uses them to fetch pickup points and create vouchers on your behalf — your credentials stay in your own Shopify account.

How do pickup points appear at checkout?

LockerWise registers as a carrier service in your store. When a customer reaches checkout with a supported destination, the app returns the closest pickup points as shipping options, priced by the rate you set for that country.

What Shopify plan do I need to show rates at checkout?

LockerWise shows pickup-point options at checkout using Shopify's carrier-calculated shipping (also called third-party calculated shipping rates). Your store needs this capability enabled, which depends on your Shopify plan:

• Advanced and Plus — carrier-calculated shipping is included by default. Nothing extra to do.
• Grow (formerly the Shopify plan) — available, but you must either pay your subscription annually, or add carrier-calculated shipping for an extra monthly fee ($20/month).
• Basic — carrier-calculated shipping isn't available on this plan, so real-time pickup-point rates can't be shown at checkout.

For the latest details and to enable it on your plan, see Shopify’s guide on third-party calculated shipping rates.

I don't see pickup-point rates at checkout. What's wrong?

The most common cause is shipping-zone wiring. Shopify needs LockerWise added as a rate to the relevant shipping zone:

• Open Settings → Shipping and delivery in your Shopify admin
• Pick the zone that includes Greece (or Cyprus)
• Click Manage rates → Add rate → Use carrier or app to calculate rates
• Select “LockerWise Pickup Points” and save

Also confirm the carrier is enabled in LockerWise and that your Shopify plan supports carrier-calculated shipping (see the plan question above). The app's dashboard shows a banner when the zone wiring is missing.

How do I create a shipment / voucher?

Open the order in LockerWise and create the shipment — the voucher is generated through the carrier's API and a tracking number is written back to the Shopify order. You can also create vouchers directly from Shopify's native order page, individually or in bulk.

How does shipping pricing work?

You set a flat shipping price per carrier per country, plus an optional free-shipping threshold. The price you set is what the customer pays at checkout — LockerWise doesn't add any markup.

What does the app cost?

Standard is $5/month and includes 100 shipments per month, with additional shipments at $0.05 each. Growth is $12/month with 300 shipments, $0.04 per additional shipment, and unlocks the automations (tracking and COD reconciliation). Both start with a 7-day free trial. Your current usage is on the Billing page inside the app.

What customer data does LockerWise store?

No customer personal data is stored in our database — no names, addresses, phone numbers, or emails. Recipient details are read from the Shopify order only at shipment time and sent directly to the carrier to generate the voucher. Full details are in our Privacy Policy.

Does the customer need to provide a phone number?

Yes, and it's worth making it required at checkout. Carriers text the pickup code or call the recipient to arrange delivery, so without a number a parcel often comes back. If one is missing, LockerWise tells you before the voucher is created rather than letting you find out later.

How do I get support?

Email us at dev@mal-vi.com and we'll help you get set up or resolve any issue.